We offer a 10-day return policy, which means you can request a return within 10 days of receiving your goods.

To be eligible for a return, the purchased item must be unused, in its original packaging, and in the same condition as when you received it. A receipt or other valid proof of purchase is also required.

To initiate a return, you can contact us at info@yrsherb.com. If your return request is approved, we will email you a return shipping label along with clear instructions on how and where to send your package. Returns sent back to us without first requesting approval will not be accepted.

For any return-related inquiries, please feel free to email us at info@yrsherb.com at any time.

Damages and Problems

Please inspect your order immediately upon receipt. If the item is missing, damaged, or incorrect, contact us right away so that we can evaluate the issue and resolve it promptly.

Exclusions and Non-Refundable Products

Certain categories of items are not eligible for return. These include perishable goods, customized products, and personal care or beauty products. We also do not accept returns for gases, flammable liquids, or hazardous materials. If you have questions or concerns regarding a specific item, please contact us directly.

Unfortunately, gift cards and sale items are non-refundable.

Exchange

The fastest way to ensure you receive the item you want is to return the product you have. Once the return is accepted, you may place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or not. If approved, your payment will be refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.