Refund Policy
At YRS Herb, we aim to provide a smooth and reliable shopping experience. This Refund Policy explains the circumstances under which a customer may request a refund for an order placed through our website, [www.yrsherb.com](http://www.yrsherb.com).
1. Eligibility for Refund
A refund may be considered in the following circumstances:
- The wrong product was delivered.
- The product was received damaged or defective.
- The order could not be fulfilled by YRS Herb.
- A cancellation request is accepted before the order has been shipped.
- Any other situation covered under our applicable return and refund terms.
2. Products Not Eligible for Refund
For hygiene, safety, and product-quality reasons, opened or used Ayurvedic, herbal, cosmetic, personal care, and wellness products may not be eligible for return or refund, except where required under applicable law or where the product is defective, damaged, or incorrectly supplied.
3. Refund Request
To request a refund, customers should contact our customer support team with their order number and relevant details regarding the reason for the refund request.
Where applicable, customers may be requested to provide photographs or other information to help us verify the issue.
4. Refund Approval
Once the request has been reviewed and approved, the eligible refund will be processed using the original payment method, wherever possible.
The time taken for the refund to appear in the customer’s account may vary depending on the payment service provider, bank, or financial institution.
5. Order Cancellation
Customers may request cancellation of an order before it has been shipped. Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return procedure.
6. Non-Delivery or Delivery Issues
If an order is not delivered, is returned to the sender, or there is another delivery-related issue, customers should contact us with their order details so that we can review the matter and provide an appropriate resolution.
7. Promotional Offers
Refund eligibility for products purchased under promotional offers, discounts, or special campaigns may be subject to the specific terms and conditions applicable to that offer.
8. Changes to This Refund Policy
YRS Herb may update this Refund Policy from time to time. Any changes will be published on this page with the updated policy information.
9. Contact Us
For refund, return, or order-related queries, please contact YRS Herb through the contact details provided on our website.
YRS HERB (OPC) PVT LTD.
Brand: Longjack Plus
Website: www.yrsherb.com
Email: info@yrsherb.com
Phone: 9266905204
